What traffic from my network will go across an AWS Direct Connect connection?

Any traffic that is destined for services hosted out of AWS, including Genesys Cloud, will use your AWS Direct Connect connection. For example, if you are using Workday, and that service is also hosted in AWS, then it too will use the Direct Connect connection. For that reason, you’ll want to ensure that there is enough bandwidth available on your Direct Connect connection to support both your current services and Genesys Cloud’s services.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.