What procedures do you have in place to keep customer data strictly confidential?

Customers can opt in to help Genesys with service improvements. Before Genesys uses any data, the data is fully anonymized and human-validated within the production environment to confirm that no personally identifiable information (PII) is present before use in model training or fine-tuning. To maintain data security and privacy, Genesys Compliance and Ethics teams rigorously review the anonymization processes. For more information, see Genesys Cloud privacy policy.