What datasets are used to train and refine your AI services or products?

For fine-tuning models, Genesys uses open-source, purchased and anonymized datasets to improve specific tasks and language coverage. Genesys also works on minimizing hallucinations and validating the LLM (large language model) outputs to help ensure performance, privacy, and compliance around data. Genesys never uses customer data for any AI training or fine-tuning purposes without the consent of the customer.