Are there fees associated with adding AWS Direct Connect to Genesys Cloud?

Yes. AWS Direct Connect is an Amazon product and Amazon charges for the service. More specifically, AWS Direct Connect has port fees and outbound data transfer fees. Billing for these fees is handled by Amazon. For more information, see AWS Direct Connect Pricing.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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