Is it possible to log in with ID and password even if we configure SSO?

Yes, it is possible to log in with either the user ID and password or SSO, unless you configure Genesys Cloud to authenticate with SSO only. For more information, see Configure Genesys Cloud to authenticate with SSO only.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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