I only have a Communicate license. Can I set up a call flow in Architect?

You can set up basic call routing with a single Communicate license. Users with a Communicate license have access to inbound call flows only. Outbound call flows, in-queue call flows, inbound email flows, and secure call flows require license upgrades. Available call flow actions (for example, Transfer to ACD) are limited.

With the Communicate license, available actions include:

Transfer to users
Transfer to external numbers
Transfer to groups
Transfer to other inbound call flows
Transfer to voicemail

Each Communicate seat includes 500 basic call routing minutes.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.