How to use OAuth within a Bot Connector integration?

Perform these steps before using the Call Bot Connector action in your flow:

Use the Call Data Action to retrieve access tokens from an external OAuth provider.
Using the token retrieved from the Call Data Action (in the previous step), update the access credentials of the Genesys Bot Connector integration.
Use the Call Bot Connector action with the specific bot integration that contains the updated credentials.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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