How does my current location sync between the browser or desktop apps and the mobile app?
If you log in from multiple clients, then Genesys Cloud reports your mobile app’s most recent location. In other words, your mobile phone’s location is primary when you use multiple Collaborate clients:
- If you are logged into multiple Collaborate clients, for example, the web browser app on your work computer, the desktop app on your home computer, and the mobile app on your mobile phone, the most recent location update from the mobile app is reported.
- If you are not logged into the Collaborate for iOS or Android, or if the location on the mobile phone timed out after the one hour timeout period, Genesys Cloud reports the most recent location update from the last computer that you used.
Note: Android phones report location when the app is foregrounded, backgrounded and terminated (swiped out); iOs phones report location when the app is foregrounded, but not when backgrounded or terminated, due to battery drain.