How does Genesys Cloud AI scale to support business demands and increasing customer interactions?

Genesys Cloud AI uses a cloud-native architecture to scale resources automatically based on demand, enabling easy handling of increasing customer interactions. The flexible, token-based pricing model allows you to allocate tokens easily across different AI services. This process enables smooth scaling as your business develops and new use cases emerge without being to be tied to rigid pricing structures.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.