How does Genesys bill text-to-speech (TTS) with Google Cloud Dialogflow?

When Google text-to-speech (TTS) plays back within Google Cloud Dialogflow, Genesys includes the usage fees with the Dialogflow pricing. This process also applies to Genesys Enhanced TTS, as long as you select Google Wavenet Voices. However, TTS usage fees still apply when TTS plays within the call flow before or after the Call Dialogflow action.

You must install the Google TTS integration or Genesys Enhanced TTS for Architect in order to select the appropriate language playback within Google Cloud Dialogflow.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.