How do notifications sync between the mobile apps and the desktop or browser apps?

When your desktop browser app presence is Online or Busy, you do not receive notifications on your mobile device unless the mobile app is open.

When your desktop or browser app presence is Away or Offline, you receive notifications your mobile device, even if the mobile app is not open. To stop receiving notification on your mobile device, log out of the mobile app.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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