The Genesys Knowledge Network (GKN) is your all-in-one access point for Genesys resources. The GKN includes links to resources to improve your Genesys Experience, including the Genesys Cloud Community and the Product Ideas Lab.

For a more robust experience, some features require you to sign in. To sign in, do the following:

  1. Go to the Genesys Knowledge Network (GKN).
  2. To the upper right, click Sign In.
  3. Do one of the following:
    • If you have a password, enter it when prompted and sign in.
    • If you have a password but forgot it, click Forgot Password?.
    • If you have a single sign-on provider, click your provider and sign in.
    • If you are a new user, click Signup.