How do I enable Automated Sensitive Data Masking?

As an administrator, enable Automated Sensitive Data Masking as follows:

  1. Click Admin.
  2. Under Account Settings, click Organization Settings.
  3. Click the Settings.
  4. Under Security & Compliance, turn on the Sensitive Data Redaction for Payment Cards, or turn the Sensitive Data Redaction for Personal Information toggle switch to on or off:
    • ON — Enables automatic redaction of sensitive customer information in recordings and voice transcripts.
    • OFF — Disables automatic redaction of sensitive customer information in recordings and voice transcripts.

For more information, see Enable automatic redaction of sensitive information.