How can I get the queue ID for my ServiceNow integration in Genesys Cloud?

To obtain the queue Id for your Genesys Cloud integration with ServiceNow:

In Genesys Cloud, navigate to Admin > Contact Center > Queues.
Select the queue for which you want to get the queue Id.

Examine the URL in your browser’s address bar. The URL is of the format:

https://<Genesys_Cloud_region>.com/directory/#/admin/organization/queues/bc28aed5-1159-4204-95b1-58c81acd5f3b/general

Locate the queue Id which is a unique string of characters. For example, bc28aed5-xxxx-4204-95b1-xxxx1acd5f3b is the queue Id in the given URL.

For more information, see Set up the integration for ServiceNow.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.