How can I check for the newest version of the desktop app?

The Genesys Cloud desktop app notifies you when a new version is available to download. However, you can check to see if any new updates are available in the desktop app menu. To check for updates, on the menu bar, click Genesys Cloud and then Check For Updates…

Note: If your organization doesn’t allow you to install or update the desktop app, contact your administrator to learn how your organization deploys the desktop app.

You can also check the Windows desktop app release notes and Mac desktop release notes for the newest version and the improvements and fixes included in that version.