Does Genesys Cloud support RFC 4028?

Genesys Cloud supports RFC 4028. It will perform Session Refreshes using the UPDATE method if requested by an external SIP entity, and it will accept Session Refreshes using INVITE or UPDATE if the external party sends them. However, Genesys Cloud will not request Session Refreshes on any call; if they are desired the external party must perform them or must request Genesys Cloud to do so.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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