Does Genesys Cloud support Ray Baum’s Act?

Yes, but only directly in Genesys Cloud Voice, where Genesys Telecom is the carrier. If you are using BYOC cloud or BYOC Premises, you need to work with your carrier to ensure accurate E911 address information is in use. For more information about enabling support for Ray Baum’s Act in Genesys Cloud Voice, see Set your Emergency Address when working remotely.

For more information on Ray Baum’s Act, see this article on the FCC website.