Is Genesys Cloud compatible with AWS Direct Connect’s private virtual interface?

No. AWS offers two types of virtual interfaces through Direct Connect: private and public. Genesys Cloud is only compatible with the public virtual interface. The private virtual interface allows connections directly into an AWS Virtual Private Cloud (VPC), and is not compatible with Genesys Cloud. For more information, see Set up AWS Direct Connect for use with Genesys Cloud.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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