Does AWS Direct Connect offer redundant connections for Genesys Cloud?

Yes. Each AWS Direct Connect connection consists of a single dedicated connection between ports on your router and an Amazon router. If you require redundancy, then we recommend establishing a second connection. When you request multiple ports at the same AWS Direct Connect location, they are provisioned on redundant Amazon routers.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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