Do you offer any products or services that incorporate generative AI solutions?

Yes, Genesys offers generative AI-powered solutions, such as advanced summarization and answer highlight in Genesys Agent Copilot. Genesys also provides enhancements in virtual agents to streamline bot building, handle requests, gather information efficiently and automate wrap-ups for self-service interactions. These features are embedded into the secure and compliant Genesys Cloud platform.