Do you have dedicated processes in place to monitor prompts and validate results for AI?

All large language model (LLM) based services have quality assurance acceptance tests. The model is required to pass these tests before being deployed into production. Genesys also monitors customer feedback via the user interface (UI) and other channels. In addition to internal LLM testing processes, Genesys Cloud also runs automated testing against all production instances and assesses the output of LLMs against known-good outputs. Genesys Cloud is also compliant with the EU AI Act.