Can I change the logo that External Contacts displays for an organization?

No. Using information in the organization’s website fields in External Contacts, Genesys Cloud queries a third-party site for the organization’s logo preferences. To update their logo image, organizations must update their website code to indicate preferred image files. For more information, see Open Graph at Clearbit.com.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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