FAQ: When does Architect force audio to flush?


At times, Architect forces audio to flush behind the scenes by injecting a VXML <field> with a 1 millisecond timeout. This action occurs in these scenarios:

  • Immediately before Bridge Server, Call Data, and Call Secure Data actions.
  • Immediately before Transfer actions (all types).
  • Immediately before Disconnect and Return To Agent.
  • Immediately before entering the first new Task or Menu following a Set Language.
  • Immediately before to playing the audio in the Play Audio On Silence.
  • As part of the Detect Silence action.
    Note: The <field> timeout is configurable with the action.
     
  • Upon entry and exit of the Hold Music action.