How many seconds before a data action times out?

Note: This article applies to the AWS Lambda, Genesys Cloud, Google, Microsoft Dynamics 365, Salesforce, web services, and Zendesk data actions integrations.

Data actions in Scripter and through the Public API time out with an error after 20 seconds. Data actions in a call flow time out after 60 seconds, unless overridden in the call flow. Data actions in test mode time out after 19 seconds to return a useful test mode report to the UI.

For more information about the integrations, see About the data actions integrations.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.