FAQ: What is a Genesys Cloud WebRTC phone?


The Genesys Cloud WebRTC phone runs right from your browser. There is no additional software to download or install. You simply enable the Genesys Cloud WebRTC phone and you can immediately use it to make and receive calls. For more information, see Set up Genesys Cloud WebRTC phones.

The PureCloud Softphone is different from the Genesys Cloud WebRTC phone.  It is a Windows-only software-based phone. It requires a separate software package to download and install before you can begin to use the phone to make and receive calls.