FAQ: Why can’t I find the chat group to receive webhook notifications?
You must be a member of owners-only or members-only Genesys Cloud groups to administer chat notifications (webhooks) to those groups. If you are not a member of those groups, you won’t find them when you attempt to specify the Chat Target in the Genesys Cloud configuration. Ask the owners of those groups to add you as a member and then remove you when the configuration is completed. Note: You can administer notifications to public groups without being a member.