Genesys Cloud
Extended content search look back period
| Announced on | Effective date |
|---|---|
| 2024-08-12 | - |
In a future release, Genesys Cloud will extend the content search look back period from 30 days to 60 days. This enhancement allows users to search for words and phrases in interaction transcripts over a longer period, enabling them to gather more comprehensive insights and generate detailed reports from historical calls. With the new 60-day look back, users can access a broader dataset for their searches.
Note: The look back period for interaction metadata, such as topics, categories, sentiment, empathy, and acoustics, will be limited to 18 months. This adjustment ensures the system can efficiently manage and retrieve the expanded transcript data.
For more information, see the Content Search Lookback for Words and Phrases Extended to 60 Days community post.
