Genesys Cloud
Custom attributes filtering and improved panel layout

Announced on Effective date Aha! idea
2024-11-04 2024-11-18 Aha! link

In a future release, Genesys Cloud will add a custom attributes filters section to the Filters panel in the Workitems list. This enhancement allows users to filter workitems based on both core and custom attributes, offering a more flexible and detailed way to manage work. Previously, users could only filter workitems using a limited set of core attributes. With this update, users can select up to five worktypes, and search for workitems based on custom attributes (for example, customer ID, vendor, or part number), defined in their schema. This improvement makes it easier to find and group related workitems, increasing efficiency by allowing more control over how work is sorted and processed. 

Also, there are several updates to the Workitems list layout:
  • The filter panel width has been increased for better visibility.
  • The filter panel now features an updated icon, and the heading has been adjusted for clarity.
  • Existing filters have been consolidated into one collapsible section, simplifying navigation.
  • The chosen filter option tag has moved to the side of the dropdown for a cleaner appearance.
  • The filter synopsis has been enhanced and repositioned, making it easier to see and manage selected filters.
  • Improvements have been made to the process of clearing filters for smoother user experience.
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Increased panel width
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Open filter, and Filter panel heading changes
The collapsible sections will be changed to one core attributes section, and the filter option tag will be moved to the side of the dropdown instead of below it.
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Collapsible sections and filter option changes
The Clear option will be removed, and instead users can clear a worktype by click the X associated with the worktype.
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Clear worktype changes
The filter will list the applied filters instead of presenting a number. Also, users can remove one filter at a time (using the X option), instead of clicking Clear Filters to clear all of the filters at once.
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Filter changes