External Contacts Archives - Genesys Cloud Resource Center

Genesys Cloud Archive External Contacts

List of the latest Genesys Cloud release notes.

Announced on Removal begins June 7, 2023 August 16, 2023 Customers who… [More]

This article presents different user scenarios and describes how Genesys Predictive Engagement… [More]

Announced on Removal date February 22, 2023 April 26, 2023 On April… [More]

During an interaction, you cannot modify the messaging channel information Genesys Cloud… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.