Agents are unexpectedly disconnected when they transfer callers to a secure call flow, but expected behavior is to reconnect with callers after they complete the secure flow.
Cause
In Architect, if the flow is agent-initiated, the secure flow ends with the Return To Agent action. In Genesys Cloud scripting, you can configure the Invoke Secure Flow script action to either return the customer to the agent and the script in progress, or you can end the agent script session when the call is passed to the secure flow.
