Set up a Pivotal Tracker webhook integration - Genesys Cloud Resource Center

Prerequisite: Chat notification (webhook) configuration in Genesys Cloud must be complete. If not, start with Add a webhook integration.

In Pivotal Tracker, open the project.
Click the gear icon and select Edit Settings.
Click Integrations.
Scroll down to the Activity Web Hook section and paste the URL from Genesys Cloud into the field.
Make sure that v5 is selected.
Click Add.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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