PureCloud Professional Services Jumpstarts


Harness the power and rich feature-set of the PureCloud platform within 30-days of commitment. Genesys Professional Services will provide the knowledge and expertise to guide your team to a successful, production-ready solution with our PureCloud Jumpstarts, representing the first step in your PureCloud journey. We have aggregated thousands of hours of experience enabling customers across the globe with the key processes and information to truly leverage PureCloud towards their business outcomes and goals. 

Overview

  • Quickly leverage the power of PureCloud through a tried-and-true engagement model which enables your business to go-live within 30-days of our first meeting. Our goal is to accelerate you and your customer’s time to value.
  • From our first meeting, we will lay out the necessary commitment needed from your team to become PureCloud experts capable of configuring and implementing production changes. We will tour the Genesys online Resource Center reviewing key training materials, documentation, and articles so your technical and business resources can gain the requisite knowledge in the most efficient manner.
  • Experience our PS led requirements sessions walking through a demo of PureCloud functionality against included Genesys Use Cases in order to best define and document your desired technical and business outcomes.
  • Continued engagement and assistance post-go-live with 30 calendar days of included Post Go-Live Support which includes a daily check-in with a designated contact to discuss upcoming material events and answer questions related to your configured PureCloud solution or planned changes.
  • Need more time? If 30-days is too quick of a timeline for your business to get ramped on PureCloud and ready to delight your customers with a brand-new engagement experience, we can discuss approaches completely tailored to your timeline, business goals, and complexity. Speak to your Sales rep for more information.

PureCloud Velocity Jumpstart

  • Up to 50 Users with Voice media channel
  • User, Skills, and Queues configuration
  • Included Genesys Use Cases
    • Skills-based Inbound Voice Routing (CE01)
    • PureCloud Voice Service (OP04)
  • Project delivery activities
    • User, Skills, and Queues configuration
    • Discovery & Design
    • Training
    • User-Acceptance Testing Planning
    • Go Live Support
    • 30-day Post-Go Live Support

PureCloud Velocity Jumpstart with Customer ID

  • Up to 50 Users with Voice media channel
  • User, Skills, and Queues configuration
  • Included Genesys Use Cases
    • Skills-based Inbound Voice Routing (CE01)
    • Customer Identification and Verification (CE07) with CRM / REST service integration
    • PureCloud Voice Service (OP04)
  • Project delivery activities
    • Discovery & Design
    • Training
    • User-Acceptance Testing Planning
    • Go Live Support
    • 30-day Post-Go Live Support

PureCloud Mid-Market Jumpstart

  • Aimed at mid-sized organizations with Voice plus one Digital media channel
  • User, Skills, and Queues configuration
  • Included Genesys Use Cases
    • Skills-based Inbound Voice Routing (CE01)
    • Voice Callback (CE03)
    • Customer Identification and Verification (CE07) with CRM / REST service integration
    • Your choice of:
      • Genesys Email Routing (CE16)
      • Genesys Chat Routing (CE18)
    • Voice Recording (EE07)
    • Quality Management (EE09)
    • PureCloud Voice Service (OP04) with optional cloud-based SIP / PBX integration
  • Project delivery activities
    • Discovery & Design
    • Training
    • User-Acceptance Testing Planning
    • Go Live Support
    • 30-day Post-Go Live Support

Representative Jumpstart Timeline

Week 1: Requirements and Design

Kickoff Session Our Professional Services team will meet with you to introduce the Genesys team, discuss engagement timeline and review Cloud readiness
Requirements Sessions Together we will review and define success criteria and document your technical & business outcomes. We will also ensure access to your PureCloud solution
Online Education Defined customer resources to complete online study of prescribed Genesys University courses
Week 2: Solution Build and Review
Solution Build Using the latest features and best practices, our Professional Services team will implement defined Use Cases within your PureCloud solution
Solution Review Together we will demo your configured PureCloud solution to ensure a clear understanding of overall feature functionality and user experience
Acceptance Testing Prep The Genesys Implementation team will help you document your Acceptance criteria and test cases tied to desired outcomes
Week 3: Acceptance Testing and Training
Acceptance Testing The Genesys Implementation team will support you throughout the Acceptance testing process to ensure successful completion and sign-off on your production-ready PureCloud solution
Administrator Training Your project team will lead train-the-trainer sessions for your Administrators, Supervisors, and end-users to demonstrate their new PureCloud experience and showcase key feature sets and functionality
Week 4: Production Readiness and Rollout

Production Readiness

Our Professional Services team will walkthrough a defined Production Readiness checklist to ensure your team is ready to roll-out your new PureCloud solution
Go-Live Support The Genesys Implementation team will support and monitor your team and customers as they experience the full value of your new PureCloud solution
Weeks 5-8: Post Go-Live Support
Daily Check-ins The Genesys Post Go-Live Support team will perform daily, business-hours check-ins with your desired contact to support your PureCloud solution and assist with configuration questions
Post Go-Live Support Contacts With Genesys Post Go-Live Support contacts, you have the ability to raise issues and questions that are non-critical in nature directly to your Professional Services support lead