Publish the schedule
Workforce Management > Agent Schedule > View permission
Publish a schedule in the schedule editor.
- Click Admin.
- Under Workforce Management, click Schedules.
- In the upper right corner, click the Management Unit list and select the desired management unit.
- Search for the schedule you want to publish and select it from the list. The schedule editor opens.
- Click Publish. The Publish Schedule dialog box opens.
- To determine whether or not to inform agents of changes to the schedules, and which changes to convey, select one of the following:
- Notify agents for any changes to their shifts.
- Notify agents for any shift start or end time changes.
- Do not notify.
Note: To receive schedule change notifications, agents must have the Workforce Management > Agent Schedule Notification > View permission assigned to their user role.
- Click OK.