Publish the schedule


Workforce Management > Agent Schedule > View permission

Publish a schedule in the schedule editor.

  1. Click Admin.
  2. Under Workforce Management, click Schedules.
  3. In the upper right corner, click the Management Unit list and select the desired management unit.
  4. Search for the schedule you want to publish and select it from the list. The schedule editor opens.
  5. Click Publish. The Publish Schedule dialog box opens.
  6. To determine whether or not to inform agents of changes to the schedules, and which changes to convey, select one of the following:
    • Notify agents for any changes to their shifts.
    • Notify agents for any shift start or end time changes.
    • Do not notify.
      Note: To receive schedule change notifications, agents must have the Workforce Management > Agent Schedule Notification > View permission assigned to their user role.
  7. Click OK.