Predictive Engagement event pricing

Web messaging: Feature coming soon

Prerequisites

  • Genesys Cloud 2 or Genesys Cloud 3 license

Genesys Cloud 2 and Genesys Cloud 3 subscriptions include access to Predictive Engagement, a real-time journey analytics platform that observes and analyzes visitors on Genesys Cloud customer websites. As part of the initial onboarding, the administrator deploys the Predictive Engagement web tracking snippet to the company’s website. This deployment starts the accrual of browsing events (typically a page view). 

Charges for Predictive Engagement are per event. 

USD CAD AUD NZD GBP EUR BRL JPY ZAR
0.0005 0.00055 0.00065 0.0007 0.00035 0.0004 0.0015 0.06 0.0071

Notes:
  • Customers who do not deploy the Predictive Engagement web tracking snippet are unable to use the Predictive Engagement functionality within Genesys Cloud and do not incur any charges for predictive engagement events.
  • If your subscription does not have Predictive Engagement enabled, contact your designated Customer Success Manager.
  • For information about volume discounts, contact your designated Customer Success Manager.
  • Existing customers can add predictive engagement events in Admin > Account Settings > Genesys Ad-Ons.
Date Revision
April 24, 2020 Added pricing updates in the Charges for Predictive Engagement table.
April 1, 2020 Changed “Genesys Advisor” references to “Customer Success Manager”.
February 26, 2020 Under Notes, added item for existing direct customers.
January 29, 2020 Article posted.