Overview of Genesys Cloud CX - Genesys Cloud Resource Center

Genesys Cloud CX 1, Genesys Cloud CX 2, and Genesys Cloud CX 3 are Genesys Cloud subscription packages. Genesys Cloud CX 1 features helps you solve customer problems faster. Choose Genesys Cloud CX 2 for complete voice and digital interactions. Connect employee journeys with customer journeys to deliver exceptional experiences using Genesys Cloud CX 3.

Genesys Cloud CX 1	Genesys Cloud CX 2	Genesys Cloud CX 3
This package includes the following capabilities: Inbound and outbound voice Secure IVR, callbacks, voice campaigns, and more IVR minutes, data storage, and API requests	This subscription includes Genesys Cloud CX 1 and the following additional capabilities: Access to comprehensive digital channels AI-powered customer engagement Extra IVR minutes, data storage, and API requests	This subscription includes Genesys Cloud CX 1, Genesys Cloud CX 2, and the following additional capabilities: Workforce engagement management Voice transcription minutes Maximum IVR minutes, data storage, and API requests

Notes:

For a comparison of the features offered by Genesys Cloud CX 1, Genesys Cloud CX 2, and Genesys Cloud CX 3, see Genesys Cloud feature matrix.
For more information about the capabilities of the CX digital agent workspace and the CX agent workspace, see CX digital agent workspace and CX workspace supported capabilities.