OAuth client permissions for CX Cloud from Genesys and Salesforce
Create an OAuth client in CX Cloud from Genesys and Salesforce. At a minimum, the roles that you assign to the client credentials grant for the OAuth client must have the following permissions in Genesys Cloud:
- CX Cloud from Genesys and Salesforce
- Integration > cxCloudSFCore > Add
- Integration > cxCloudSFCore > Delete
- Integration > cxCloudSFCore > Edit
- Integration > cxCloudSFCore > View
- Campaign Management
- Outbound > Callable Time Set > View
- Outbound > Campaign > Add, Delete, Edit, View
- Outbound > Contact > Add, Delete, View
- Outbound > Contact List > Add, Delete, Edit, View
- Outbound > DNC List > Search, View
- Outbound > Response Set > View
- Outbound > Rule Set > View
- Outbound > Schedule > Delete, Edit, View
- Routing > Queue > Search, View
- Scripter > Published Script > View
- Telephony > Plugin > All
For more information, see About CX Cloud from Genesys and Salesforce.