MTLS support for the Genesys Digital Bot Connector integration

Feature coming soon

You can increase the security between Genesys Cloud and the third-party bot providers with Mutual Transport Layer Security (MTLS). With MTLS, the two services provide one another with trusted certificates. 

Configure the Genesys Digital Bot Connector integration for an MTLS certificate and to trust certificates from the private certificate authority (CA) for your Genesys Cloud region. Each certificate includes a certification revocation list (CRL).

Note: Genesys Cloud recommends establishing a trust relationship with the root CA, which renews and updates certificates automatically. Establishing the trust relationship with the CA ensures that no interruptions occur when new certificates are available.

When you configure the Genesys Digital Bot Connector integration, select Genesys Cloud as the certificate authority. For more information, see Configure the Genesys Digital Bot Connector integration.

Genesys Cloud as certificate authority 

When you select Genesys Cloud as the certificate authority, the client certificate is directly signed by the regional Genesys private certificate authority with no intermediate certificates. The Genesys Cloud private root CA automatically rotates the client certificate every year. Trusting the regional CA ensures that no interruptions occur when the certificate is rotated.

The following table lists the regional domain names of the client certificates for each Genesys Cloud region. Make sure to trust the certificate associated with your region.

Genesys Cloud region Regional domain names Certificate (.zip)
Americas (Canada) bot-connector.prod-cac1.ca-central-1.mypurecloud.com CA-Central-1
Americas (São Paulo) bot-connector.prod-sae1.sa-east-1.mypurecloud.com SA-East-1
Americas (US East) bot-connector.prod.us-east-1.mypurecloud.com US-East-1
Americas (US East 2) bot-connector.fedramp-use2-core.us-east-2.mypurecloud.com US-East-2
Americas (US West) bot-connector.prod-usw2.us-west-2.mypurecloud.com US-West-2
Asia Pacific (Mumbai) bot-connector.prod-aps1.ap-south-1.mypurecloud.com APS-1
Asia Pacific (Osaka) bot-connector.prod-apne3.ap-northeast-3.mypurecloud.com APNE-3
Asia Pacific (Seoul) bot-connector.prod-apne2.ap-northeast-2.mypurecloud.com APNE-2
Asia Pacific (Sydney) bot-connector.prod-apse2.ap-southeast-2.mypurecloud.com APSE-2
Asia Pacific (Tokyo) bot-connector.prod-apne1.ap-northeast-1.mypurecloud.com APNE-1
EMEA (Dublin) bot-connector.prod-euw1.eu-west-1.mypurecloud.com EU-West-1
EMEA (Frankfurt) bot-connector.prod-euc1.eu-central-1.mypurecloud.com EU-Central-1
EMEA (London) bot-connector.prod-euw2.eu-west-2.mypurecloud.com EU-West-2
EMEA (Zurich) bot-connector.prod-euc2.eu-central-2.mypurecloud.com EU-Central-2
Middle East (UAE) bot-connector.prod-mec1.me-central-1.mypurecloud.com

ME-Central-1