Modify support center welcome and fallback messages

You can customize support center messages under the Admin tab.

  1. Click Admin.
  2. Under Message, click Messenger Configurations.
  3. Select the support center from the configuration list.
  4. Under Customize messages, enter a customized Welcome note and a Fallback message.
    • The Welcome note welcomes the customer when they visit the Support Center page.
    • The Fallback message is the message that appears to customers when their search shows no relevant results.