Modify the knowledge portal appearance

  • Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, Genesys Cloud CX 4, or Genesys Cloud CX AI Experience license

The following permissions:

  • Architect > Flow > Add
  • Architect > Flow > Edit
  • Architect > Flow > View
  • Routing > Message > Manage
  • Routing > Queue > Add, Delete, Join, and View
  • Web Deployments > Configurations > All
  • Web Deployments > Deployments > All
  • An active knowledge portal

You can customize the appearance of the knowledge portal under the Admin tab.

  1. Click Admin.
  2. Under Message, click Messenger Configurations.
  3. From the configuration list, select the knowledge portal you want to edit.
  4. Under Display, determine the header background color, the global background color, and the primary color.

Modify the support center appearance