Feature coming soon

If historical execution data storage is enabled for your organization and includes data about Architect flows, Genesys Cloud stores the execution data at the granularity level that your administrator sets for your organization in Architect > Help > Execution Data Flows Level.

Note: For more information about how to enable execution data storage for Architect flows, see Historical execution data.

To override the organization-level data setting for a specific flow, follow these steps:

  1. Click Admin.
  2. Click Architect.
  3. Click or hover over the Flows menu and select your flow’s flow type.
  4. Select the checkbox next to the flow that you want to override the organization-wide execution data level for.
  5. Click Execution Data. The Override Execution Data Flow Level window appears.

You can choose not to track execution data or select from four different levels of execution data granularity:

    • Base: understand high-level user journeys through Architect actions and navigated menus, errors, and events.
    • Notes: optimize Architect flows using variable values (includes the Base level).
    • Verbose Notes: access conversation content with communication values (includes the Notes level).
    • All: troubleshoot through action input and output values (includes the Verbose Notes level).
  1. Select your preferred data setting. You can see your organization’s data setting under the Execution Data Flow Level option.
  2. Click Save.