Genesys Cloud Services terms and conditions

Removed additional references to Pointillist.

Removed Pointillist.

Updated to include these changes:

• Expanded the definition of “Agreement” in the preamble to include any addenda, such as DPAs.
• Added reference to PS Apps where applicable.
• Deleted reference to Pointillist Services as it is an end-of-life product.
• Made a couple of clarifying changes to the Use Restrictions section.
• Added clarifying language to the Unlimited Liability section.
• Redrafted subsection (iv) of Section 9.2 to avoid confusion regarding its intent for customers.
• In Section 11.2 (Data Compliance), replace “Customer represents and warrants that it has obtained all the consents necessary for Genesys to collect Customer Data” with “Customer represents and warrants that it has an appropriate lawful basis for Genesys to collect Customer Data.”
• Added “artificial intelligence” to the Compliance with Applicable Laws section.
• Modified the Marketing section to include Genesys’ right to issue a media release announcing that Customer has become a Genesys customer and use the Customer as a reference, subject to Customer’s prior written approval of content.
• Added clarifying language to the Subcontracting section.
• Modified the Notices section to allow notifications via email.

Added Genesys Cloud Services Agreement for Indirect Customers for Brazil.

Added Genesys Cloud Services Agreement for Direct Customers for Brazil.

Updated and aligned Japan cloud agreement to present form of the English Genesys Cloud Services Agreement (GCSA), and added a data protection addendum as standard to the Japanese GCSA.

Updated and aligned Japan Genesys Cloud EUA to present form of the English Genesys Cloud EUA.

Updated Genesys Cloud Services EUA with Regional Clauses and Genesys Cloud Services EUA Addendum for Pointillist to align with previous updates. Updated the Genesys Cloud Services Agreement to correct formatting issues. Updated A3S Addendum and Pointillist Addendum to remove CX from the agreements.

Updated the following articles and section:

• Genesys Cloud Services Agreement
• Genesys Cloud Country Specific Terms (Australia)
• Genesys Cloud Country Specific Terms (New Zealand)
• Genesys Pointillist Addendum
• Additional provisions for direct customers

Corrected typo in Section 9.1.

Under Additional provisions for direct customers, updated terms for Australia to address changes in the UTC regime.

Under Indirect customers, updated Australia Country Specific Terms of the Genesys Cloud End User Agreement to address changes in the UCT regime.

Under Additional provisions for direct customers, updated provisions for Australia, Section 11. The corrected version now refers to Section 11.4 instead of Section 10.4.

Under Indirect customers, updated the Genesys Cloud End User Agreement to align with the new Genesys Cloud Services Agreement from October 11, 2023.

Under Direct customers, updated Genesys Cloud Services agreement Sections 8.2, 10.4.1, and 12.1 to correct typos.

Under Additional provisions for direct customers, updated provisions for Australia, New Zealand, Pointillist, and Analytics Add-on (A3S) to align with changes to the Genesys Cloud Services Agreement. 

Under Direct customers, updated the Genesys Cloud Services Agreement to address some provisions for direct customers in EMEA and in the European Union and the United Kingdom, and made additional changes to the agreement. 

Under Additional provisions for direct customers, removed the tabs and specific provisions for EMEA and the European Union and the United Kingdom.

Updated the Australia-specific terms, Section 3, to align with the new security policy.

Update to the Analytics Add-on (A3S) agreement, Sections 2.2A and 2.2B, and Appendix B1.

Update to Genesys Cloud Services Agreement, Section 2.3, to include reference to “A3S” services. 

Addition of the Analytics Add-on (A3S) agreement.

Addition of Genesys Cloud Terms translated for Japan. EUA (Japan) updated to align with standard EUA. Addition of Genesys Cloud End User Agreement Addendum for Pointillist.

Updates to Sections 2.1, 5.1, 5.2.1, and 7.2. Updates to the URL in Section 11.7. Clarified the note that explains how to get a copy of the Terms and Conditions.

Corrected the URL in Section 3.2. Updated the End User Agreement for Japan.

Corrected a broken link to the Pointillist Services.

Updated the Pointillist Addendum for direct customers to remove the Exhibit 1 SLA.

Updated Genesys Cloud End User Agreement indirect terms to align with new Genesys Cloud direct terms.