Genesys Cloud FedRAMP region
Genesys Cloud Voice rate card changes

Announced on Effective date
2024-02-28 -

On June 1, 2024, Genesys Cloud will change the Genesys Cloud Voice rate card, including number and calling charges. Current regional pricing will apply to all customers within a specific AWS region and is also available in any chosen billing currency. For more information about rates, see Genesys Cloud Voice pricing.

This change affects customers who choose a currency that is different from their region’s standard. For example, US and Canada: currencies other than USD; or CAD, UK, and EU: currencies other than GBP or EUR).

After Genesys Cloud changes the Genesys Cloud Voice rate card, a reduction will occur in Genesys Cloud Voice list prices for Toll-free Inbound charges in 27 countries, and for DID Inbound charges in eight countries. For more information, see the country lists below. These price reductions aim to benefit Genesys Cloud Voice customers who use the EMEA, Latam, and APAC number services as Genesys continues to drive our commitment to global expansion and quality service.

To continue to use the Genesys Cloud Voice Service, these changes will appear in your billing statement as of June 2024.

To discontinue the use of the Genesys Cloud Voice service when the pricing goes into effect, you must provide Genesys with a written notice to terminate your agreement. Genesys will apply compensation one month after the price change is effective, with no penalties incurred. You will receive a refund of fees for any Genesys Cloud Voice services that you paid for but did not receive as of the date of termination.

Notes:
  • Genesys recommends that you regularly review your dial plan.
  • This change does not cover updates to short duration calling rates. A separate announcement will provide any changes to short duration calling rates.

Genesys values your business and hopes that you continue to choose Genesys Cloud Voice as your service provider. If you have any questions about these changes, contact your account team or CSM.

The regional currency pricing change impacts customers who choose a billing currency other than the standard for their region.

Example 1:

Customers in the US and Canada region who opt for a billing currency other than USD or CAD currently incur charges based on our EMEA region pricing. With the regional currency setup, they will be charged at the Americas Rates, converted into their chosen billing currency to align with their region, rather than the billing currency.

Example 2:

Customers in the UK and EU region who opt for a billing currency other than GBP or EUR currently face charges based on our North America region pricing. With the regional currency setup, they will be charged the EMEA Rates, converted into their chosen billing currency to align with their region, rather than the billing currency.

For more information about GCV pricing, see Genesys Cloud Voice pricing.

Upcoming list price reductions for the following countries will soon be reflected in the see Genesys Cloud Voice pricing page, starting from the effective date.

This change impacts all customers utilizing GCV Inbound number and calling services, benefiting them with reduced list prices.

Countries with toll-free inbound charge revisions

Countries with DID inbound charge revisions

Argentina

Finland 

Austria 

France 

Australia

Germany 

Belgium 

Italy 

Brazil

Poland 

Chile

Portugal 

Colombia

Spain 

Czech Republic 

UK 

Denmark 

 

Dominican Republic

 

Finland 

 

France 

 

Greece 

 

Italy 

 

Japan

 

Mexico

 

Netherlands 

 

New Zealand

 

Peru

 

Portugal 

 

South Africa 

 

Singapore

 

Spain 

 

Sweden 

 

Switzerland 

 

Thailand

 

UK