Gather console logs on Firefox

A console log helps Customer Care diagnose issues with PureCloud.

The method to get a console log on Mac and Windows is the same:

  1. In Firefox, click > Web Developer > Web Console. The web console appears.
  2. To the upper right of the console, select the Persist Logs check box.
  3. Above the Persist Logs check box, click .
  4. Select .
  5. In the Web Console section, select the Enable timestamps check box.
  6. Click the Console tab, and the console reappears.
  7. Leave the console open and perform the steps that reproduce the issue.
  8. Select and copy the console log text.
  9. Paste the log into a plain text file.
  10. Upload the file to the support ticket along with any other requested information. Use My Support to open and manage your support cases.