Format the header and footer in a customer survey form
- Genesys Cloud CX 3, Genesys Cloud CX 4, Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud EX license
 - Quality > Survey Form > Add permission
 - Quality > Survey Form > Delete permission
 - Quality > Survey Form > Disable permission
 - Quality > Survey Form > Edit permission
 - Quality > Survey Form > View permission
 
When you create a customer survey form, use markdown to format the text in a survey form’s header and footer.
- Use inline formatting for words within a line or paragraph.
 - Use image formatting to add images.
 - Use paragraph formatting for the whole paragraph.
 
| Format | Use | For example, type this… | To send this… | 
|---|---|---|---|
| Italic | Single asterisks or underscores (* or _) | 
 Here is some *italic text* in a chat. (Or substitute underscores for the asterisks.)  | 
 Here is some italic text in a chat.  | 
| Bold | Double asterisks or underscores (** or __) | 
 Here is some **bold text** in a chat. (Or substitute double underscores for the double asterisks.)  | 
Here is some bold text in a chat. | 
| Double tilde symbols (~~) | 
 Here is some ~~strikethrough text~~ in a chat.  | 
Here is some  | 
|
Highlight | 
Backticks (`) | 
 Here is some `highlighted text` in a chat.  | 
Here is some highlighted text in a chat. | 
| URL hyperlinks | 
 Web address format Note: Make sure to add “http://” or “https://” to the link.  | 
 Check out http://www.genesys.com to see what we’re up to.  | 
Check out http://www.genesys.com to see what we’re up to. | 
| Custom hyperlinks | 
 Notes: 
  | 
 Check out the [Resource Center](https://help.mypurecloud.com "The Resource Center home page").  | 
Check out the Resource Center. | 
| Format | Use | For example, type this… | To show this… | 
|---|---|---|---|
| Image | 
  | 
 
 
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