Announced on Effective date
2017-05-01 2017-11-01

The UltiPro Connector is a data sync connector that manages user profile synchronization between UltiPro and Genesys Cloud.

On May 1, 2017, Genesys will:

  • No longer support new UltiPro Connector installations.
  • Remove UltiPro Connector documentation from the Resource Center.

On November 1, 2017, Genesys will:

  • No longer support existing UltiPro Connector configurations.
  • Remove the feature from Genesys Cloud.


What does this mean? 

Between the announcement date and the feature removal date, Genesys will:

  • No longer address bugs or minor issues specific to the UltiPro Connector.
  • Make a best effort to resolve any major breakage to functionality common to other Genesys Cloud data sync connectors, but not specific to the UltiPro Connector. 

Am I affected?

If your organization uses the UltiPro Connector to manage user profile synchronization, then you are affected. 

How can I prepare for the feature removal?

Configure an alternate data synchronization connector to manage user profiles for your organization. 

What if I need help or have questions?

Contact My Support.