Replace call with voice in Sentiment Aggregates API change


Announced on Takes effect
December 9, 2020 February 10, 2021

Starting February 10, 2021, the Analytics Transcripts Aggregates Endpoint (/api/v2/analytics/transcripts/aggregates/query) requires that the query for MediaType use “voice” for voice interactions instead of “call.”

FAQs

What does this mean?

Any users of the Analytics Transcripts Aggregates Endpoint (/api/v2/analytics/transcripts/aggregates/query) should switch from using “call” to “voice” for MediaType.

Am I affected?

Only if you are a user of the API /api/v2/analytics/transcripts/aggregates/query.

What do I need to do before the removal date?

Switch to “voice” instead of “call” when querying by MediaType.

What if I need help or have questions?

Contact My Support.