Deprecation: Remote station calling in the Collaborate app
|Announced on||Removal begins|
|July 14, 2021||November 3, 2021|
On November 3, 2021, Genesys will remove call functionality from the Collaborate app on mobile devices. Genesys Cloud Communicate delivers a significantly better experience, therefore prompting this deprecation.
Am I affected?
This deprecation affects you if you use the Genesys Cloud Collaborate app for calls.
How can I prepare for this deprecation?
Start to use Genesys Cloud Communicate for call functionality.
What if I need help or have questions?
Contact My Support.