Deprecation: Remote station calling in the Collaborate app

Announced on Removal begins
July 14, 2021 October 27, 2021

On October 27, 2021, Genesys will remove call functionality from the Collaborate app on mobile devices. Genesys Cloud Communicate delivers a significantly better experience, therefore prompting this deprecation.

FAQs

Am I affected?

This deprecation affects you if you use the Genesys Cloud Collaborate app for calls.

How can I prepare for this deprecation?

Start to use Genesys Cloud Communicate for call functionality.

What if I need help or have questions?

Contact My Support.