Deprecation: Remote station calling in the Collaborate app - Genesys Cloud Resource Center

Announced on	Removal begins
July 14, 2021	November 3, 2021

On November 3, 2021, Genesys will remove call functionality from the Collaborate app on mobile devices. Genesys Cloud Communicate delivers a significantly better experience, therefore prompting this deprecation.

FAQs

Am I affected?

This deprecation affects you if you use the Genesys Cloud Collaborate app for calls.

How can I prepare for this deprecation?

Start to use Genesys Cloud Communicate for call functionality.

What if I need help or have questions?

Contact My Support.

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Company

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.