Announced on Effective date
2021-07-14 2021-11-03

On November 3, 2021, Genesys will remove call functionality from the Collaborate app on mobile devices. Genesys Cloud Communicate delivers a significantly better experience, therefore prompting this deprecation.

FAQs

Am I affected?

This deprecation affects you if you use the Genesys Cloud Collaborate app for calls.

How can I prepare for this deprecation?

Start to use Genesys Cloud Communicate for call functionality.

What if I need help or have questions?

Contact My Support.