Define Architect flows using YAML
PureCloud offers the capability of defining Architect flows using YAML (YAML Ain’t Markup Language). This feature, Archy, allows organizations to procedurally cover specific use cases when creating a flow using the UI is awkward and time consuming.
For example, if you move a flow between different test and production orgs, then you lose all mappings to queues, data actions, and more. You must manually remap these configurations later. With Archy, you define the flow you want to move and then use find-and-replace functionality to update these mappings procedurally and automatically.