Data action returns a 400 error

Note: This article applies to the Google data actions integration when used with Google Cloud Functions.

Authentication for data actions returns a 400 error.

  • Invalid email or User ID.
    • Update the email address for Impersonating User Email in the integration configuration in Genesys Cloud.
  • Invalid JWT signature.
    • Confirm that the correct key information was entered for Private Key ID and Private Key in the integration configuration in Genesys Cloud. 
  • The response from your web service is error: invalid_scope. The error description indicates which scope is invalid.
    • Confirm that you are using the correct scopes for Authorization Scopes in the integration configuration in Genesys Cloud. 
  • The request to the backend service failed. The response from web service is error: invalid_grant. The error description indicates that the signature for the token is invalid.
    • Confirm that account key information used for Private key and Private key ID in the integration configuration in Genesys Cloud had not been deleted or is not expired. 
  • The request to the backend service failed. The response from web service is error: invalid_request. The error description indicates that impersonation is invalid.
    • Update the email address for Impersonating User Email in the integration configuration in Genesys Cloud.

For more information, see Add a data actions integration.

For more information about the integration, see About the Google data actions integration.