Data action returns a 400 error

Note: This article applies to the Google data actions integration when used with Google Cloud Functions.

Authentication for data actions returns a 400 error.

Invalid email or User ID.
- Update the email address for Impersonating User Email in the integration configuration in Genesys Cloud.
Invalid JWT signature.
- Confirm that the correct key information was entered for Private Key ID and Private Key in the integration configuration in Genesys Cloud.
The response from your web service is error: invalid_scope. The error description indicates which scope is invalid.
- Confirm that you are using the correct scopes for Authorization Scopes in the integration configuration in Genesys Cloud.
The request to the backend service failed. The response from web service is error: invalid_grant. The error description indicates that the signature for the token is invalid.
- Confirm that account key information used for Private key and Private key ID in the integration configuration in Genesys Cloud had not been deleted or is not expired.
The request to the backend service failed. The response from web service is error: invalid_request. The error description indicates that impersonation is invalid.
- Update the email address for Impersonating User Email in the integration configuration in Genesys Cloud.